Refund and Returns Policy

Last updated: 07/04/2026

At Nat7Vidas LLC (“Nat7Vidas,” “we,” “our,” or “us”), we want customers to feel confident when purchasing from our website. This Refund and Returns Policy explains how returns, refunds, damaged items, and shipping-related issues are handled.

By placing an order on our website, you agree to this Refund and Returns Policy.

1. Return Window

Customers may request a return within 30 days of delivery.

To be eligible for a return, the item must meet the conditions listed below.

2. Return Eligibility

To qualify for a return, products must be:

• Unopened
• Unused
• In their original packaging
• In the same condition in which they were received
• Accompanied by proof of purchase or order number

For safety and quality reasons, dietary supplement products that have been opened, used, partially consumed, damaged after delivery, or altered by the customer are not eligible for return.

3. Non-Returnable Items

The following items are not eligible for return:

• Opened dietary supplement products
• Partially used or consumed products
• Products without original packaging
• Products returned after the 30-day return window
• Items damaged due to misuse, improper storage, or customer handling
• Gift cards, promotional items, or final-sale items, when applicable

4. How to Request a Return

To request a return, please contact us at:

Email: support@nat7vidas.us

Please include the following information in your message:

• Full name
• Order number
• Email address used for the order
• Product name
• Reason for the return request
• Photos of the product and packaging, if the item arrived damaged or incorrect

Returns must be approved before being shipped back. Items sent back without prior return approval may not be accepted or refunded.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Nat7Vidas LLC, such as an incorrect or defective item.

Original shipping charges are non-refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping service when returning items. Nat7Vidas LLC is not responsible for returned packages that are lost, delayed, damaged, or not delivered by the carrier.

6. Refund Process

Once a returned item is received, we will inspect the product to confirm that it meets the return eligibility requirements.

If the return is approved, a refund will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear on your statement. Processing times may vary depending on your bank, card issuer, or payment provider.

7. Partial Refunds

Partial refunds may be granted in certain situations, at our discretion, including but not limited to:

• Items returned with missing packaging or accessories
• Items not returned in their original condition
• Orders with promotional discounts or bundle pricing
• Shipping charges that are not eligible for refund

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at:

Email: support@nat7vidas.us

Please include your order number and clear photos of the product, packaging, shipping label, and any visible damage.

After reviewing the issue, we may offer a replacement, refund, or other resolution when applicable.

9. Missing Packages or Delivery Issues

If tracking shows that an order was delivered but you did not receive it, please first check with your household members, neighbors, building office, mailroom, or local carrier.

Nat7Vidas LLC is not responsible for packages marked as delivered by the carrier. However, we may review the issue and assist with carrier-related claims when possible.

10. Incorrect Shipping Information

Customers are responsible for entering accurate and complete shipping information at checkout.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping fees to resend the order.

Refunds for returned packages due to incorrect shipping information may exclude original shipping costs and any carrier fees.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Email: support@nat7vidas.us

We cannot guarantee cancellation once an order has been processed, packed, or shipped.

If the order has already shipped, it may need to be handled as a return according to this policy.

12. Exchanges

We do not guarantee direct product exchanges. If you need a different product, you may request a return for the eligible item and place a new order.

13. Promotional Items, Bundles, and Discounts

Products purchased as part of a bundle, promotion, or discount offer may be subject to adjusted refund amounts.

If only part of a bundle is returned, the refund may be recalculated based on the standard price of the items kept by the customer.

14. Health and Safety Notice

Because Nat7Vidas LLC sells dietary supplement products, we cannot accept returns of opened or used products due to health, safety, and quality control standards.

Please review product descriptions, ingredients, labels, and warnings before placing an order.

15. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated policy.

16. Contact Information

If you have questions about returns, refunds, cancellations, damaged items, or order issues, please contact us:

Nat7Vidas LLC
Email: support@nat7vidas.us
Website: https://nat7vidas.us